by fatmattyd » Fri Apr 20, 2018 8:02 am
Great looking boat, and welcome to the forum. I'm sorry to hear about all the issues.
I believe that while Regal is a quality brand, problems can happen with any boat (or anything mechanical, really).
I'm of the strong opinion that what matters is the dealer. I think they really can make or break an experience like this.
Are you still going to the same dealer?
I'm not sure I would be able to tolerate what you've been through... you buy a boat for the experience and you're not getting this time back.
Someone at that dealership needs to step it up and take ownership; it sounds like this might finally be the case.
Also, while calling Regal directly is always an option, I would consider it a failure of your dealership that you had to escalate.
A further failure that Regal and/or the regional rep hasn't gotten it right yet either! I would certainly be asking the management or owner of the dealership if this experience meets their expectations for service. The dealership should be building a client relationship with you, which should have future value for both parties. The way it sounds, you're being treated as a customer at this point, and not even a valued one.
It would be an easy thing for them to throw some goodwill your way at this point, to make up for everything. Not sure where you're located, but maybe free winterization/shrink-wrap this fall?
I hope this hasn't come off as patronizing... I sincerely don't mean it to be.
Let us know how things turn out. Lots of very knowledgeable and helpful folks on this forum.
-Matt